Legal
Terms and conditions
As of October 2, 2026, the NLdigital Terms and Conditions 2025 apply to all new offers and agreements from EQwise. For agreements concluded earlier, the terms provided with that agreement remain valid until the next renewal; you will receive advance notice regarding this.
The NLdigital Terms and Conditions 2025 are industry-standard terms for ICT suppliers and their customers, filed by NLdigital with the Midden-Nederland District Court, Utrecht location.
NLdigital Terms and Conditions 2025
16
Chapters ranging from general provisions to equipment maintenance.
Filing
Filed with the Midden-Nederland District Court, Utrecht location.
B2B
Written for business customers and government bodies, not for consumers.
NL/EN
Available to read and download as a PDF in both Dutch and English.
This page summarizes the terms; the full text is leading over this summary.
What it covers
The most important topics
The NLdigital Terms and Conditions 2025 consist of a general section and chapters that apply to specific situations or types of services. These are the topics you will encounter most often. You can read the exact rules in the full text.
Applicability and quotes
When the terms apply and how they become part of an agreement. Price, planning, and the scope of the assignment are agreed upon in your quoteCiting An AI assistant that uses your page as a source and typically includes a link to it.. The terms also contain general rules regarding payment, price adjustments, and deadlines, among other things.
Confidentiality and privacy
Confidentiality and the processing of personal data. Practical agreements regarding the processing of personal data are established per service within the agreement.
Security, compliance, and AI
Agreements on cybersecurity, complianceCompliance Ensuring that a company adheres to laws, regulations, and internal agreements. with laws and regulations, and the use of artificial intelligenceAI Computer programs that perform tasks normally requiring human intelligence, such as writing text or answering questions..
Intellectual property
Who holds the rights to software, websites, and materials. The contentContent All content on your website, such as text, images, and videos. (text, images, data) belongs to you. EQwise software remains the property of EQwise, with a right of use for your own domain name. Exactly what you acquire ownership of is stated in your quote.
Term and termination
The duration of the agreement, renewal, and termination. For fixed-term agreements, the notice period is three months before the end of the period, in writing, unless your quote or agreement states otherwise.
Liability
The limits of the supplier’s liability.
Applicable law and disputes
Agreements are governed by Dutch law. Disputes are, in principle, settled through arbitration via the Foundation for the Settlement of Automation Disputes (SGOA), with the possibility of ICT mediation and, for small claims cases, the subdistrict court.
Table of contents
Structure of the terms
The terms consist of sixteen chapters. Chapters 1 and 2 always apply. The remaining chapters apply if the situation or service they describe occurs—for example, if personal data is processed or if hostingHosting The location, a server at a company, where your website is stored and from which it is delivered. is provided. For EQwise’s services, the chapters on general provisions, compliance, processing of personal data, software and website development, maintenance and support, consultancy, and hosting are most relevant.
Chapter 1
General provisions (always applicable)
Chapter 2
Compliance (always applicable)
Chapter 3
Cybersecurity
Chapter 4
Processing of personal data
Chapter 5
Data sharing
Chapter 6
Artificial Intelligence (AI) and Software-as-a-Service (SaaS)
Chapter 7
Software
Chapter 8
Software and website development
Chapter 9
Software maintenance and support
Chapter 10
Consultancy
Chapter 11
Provision of personnel
Chapter 12
Education and training
Chapter 13
Hosting, including online platforms
Chapter 14
Purchase of equipment
Chapter 15
Leasing of equipment
Chapter 16
Equipment maintenance
Specific agreements
What is stated in your quote or agreement
The terms and conditions are general. Agreements specific to your assignment—such as the trial period, duration, price, and exactly what we deliver—are stated in the quote or agreement. If your quote or agreement explicitly and in writing states something different from the terms and conditions, the agreement in the quote or agreement prevails.
Full text
Read or download the full text
The full text of the NLdigital Terms and Conditions 2025 is leading over this summary. You can read it directly below, or download it as a PDF in Dutch or English.
We include the terms and conditions with every quote so that you can read them before signing. Upon request, we will send them to you again free of charge. Request them via the contact form or call us; you will receive them by email the same business day.
The terms and conditions are written for business customers and government bodies, not for consumers.
Do you have a question about a specific part? Feel free to call; we will explain it in plain language.
Prefer to brainstorm first?
We like to keep things understandable. Call or send a message, and we’ll walk through the agreements together before you sign.
Get in touchOr call +31 20 893 20 84
